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  • Last modified 14 days ago (Sept. 9, 2021)

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Hospital loses phones, internet

Staff writer

Registration clerks at St. Luke Hospital were forced to fill out paperwork to admit patients Tuesday because phone and Internet service to the hospital, clinic, and living center was disrupted.

“AT&T is aware of the issue and are working to fix the problem,” Roger Schroeder, marketing director at St. Luke said.

Schroeder offered no further comment. St. Luke hospital CEO Jeremy Enze also would not comment.

A registration clerk who asked not to be named said service went out about 10 a.m. Tuesday.

“We have just been putting people in by paper,” she said. “We haven’t been able to have anybody get a hold of us today. We can only call inside the building. We haven’t been able to call out all day.”

Staff routinely admit patients by filling out paperwork during system updates, but dead phones and no Internet were frutrating, she said.

Travis Parmley, county emergency medical service director said ambulance staff and the hospital were able to reach each other by radio.

“We will still be in contact with their physicians,” he said.

Staff were told service would be restored some time tonight.

Representatives of AT&T were unreachable by press time.

Last modified Sept. 9, 2021

 

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